Touchweb Technologies Private Limted Refund Policy
Effective Date: 4th Dec 2024
At Touchweb Technologies Private Limted, we are committed to providing high-quality financial services to meet your needs. This Refund Policy outlines the conditions under which refunds may be requested and processed.
1. Scope of the Refund Policy
This policy applies to all customers who have purchased products, services, or subscriptions through our platform.
2. Refund Eligibility
Refunds may be requested under the following circumstances:
• Billing Errors: Incorrect charges due to technical errors.
• Service Disruption: Failure to deliver services as promised due to system outages or technical failures.
• Unauthorized Transactions: If a transaction was made without your authorization.

3. Non-Refundable Situations
The following items are non-refundable:
• Payments made beyond the applicable refund period.
4. Refund Request Process
To request a refund:
1. Contact our support team at [support email] within [3] days of the transaction.
2. Provide necessary details, including your transaction ID, date, and a description of the issue.
3. Our team will review your request and respond within [1] business days.
5. Processing Time
Approved refunds will be processed within [7] business days after approval. Refunds will be credited to the original payment method. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
6. Dispute Resolution
If you disagree with our refund decision, you may escalate the matter to our customer support team. In cases where disputes remain unresolved, they will be reviewed by our compliance department.
7. Policy Updates
We reserve the right to update this policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.
For questions about this Refund Policy, please contact us at support ops@touchmoney.in or phone 92203-59035.